Client and Supplier Partner Information 

Valid USA, Inc. is closely monitoring the latest information about COVID-19 and has implemented a series of measures to safeguard the health and safety of our employees and preserve our ability to operate. We continue to act in accordance with our Business Continuity Plan and are being proactive in our approach to anticipate future impacts. As the global situation with COVID-19 evolves, we will be sending out a communication on a monthly basis and will continue to relay updates regarding our workforce, production facilities, supply chain & logistics, and any other relevant information. Please contact only your Valid Customer Service Manager or Sales Account Manager to request additional information.


Valid USA COVID-19 Response:

Statement #19 - December 21, 2020

Statement #18 - November 6, 2020

Statement #17 - September 16, 2020

Statement #16 - August 20, 2020

Statement #15 - July 22, 2020

Statement #14 - July 9, 2020

Statement #13 - June 10, 2020

Statement #12 - May 29, 2020

Statement #11 - May 22, 2020

Statement #10 - May 13, 2020

Statement #9 - May 6, 2020

Statement #8 - May 1, 2020

Statement #7 - April 23, 2020

Statement #6 - April 16, 2020

Update - April 10, 2020

Statement #5 - April 9, 2020

Statement #4 - April 1, 2020

Statement #3 - March 27, 2020

Update - March 20, 2020

Statement #2 - March 18, 2020

Statement #1 - March 10, 2020


Frequently Asked Questions:

1.  Are your production facilities still operational?

Yes, all of our USA production facilities are still fully operational at this time and can continue operation in compliance with State orders. We will adhere to strict requirements and will continue to monitor the situation to ensure our employees are safe and our operations are being run safely. 


2.   What precautions have you taken to contain any potential spread of COVID-19 throughout your facilities?                             

Valid has been proactive in protecting our employees through the required use of face masks, implementing staggered shifts, and enforcing social distancing measures in common areas such as breakrooms, lunchrooms, and meeting rooms. These measures meet or exceed state requirements as outlined in Illinois' updated Stay at Home order effective May 1st. We are continuously updating our employees with information from the CDC and local health departments.

We have taken several steps to mitigate the potential spread of COVID-19 for our onsite employees. These include:

  • Informed employees about COVID-19 impact and proper hygiene precautions as recommended by the CDC.
  • Created Valid COVID-19 Health Hotline.
  • Implemented COVID-19 Special Sick Leave Policy.
  • Implemented both business and personal travel restrictions for our employees.
  • Implemented special considerations concerning the attendance of high risk individuals.
  • Increased cleaning procedures in common / high traffic areas.
  • Sanitizing Agency, Temporary and Visitor badges daily while minimizing the handling of badges through security pass-through windows. 
  • Supplied appropriate sanitizing and cleaning agents throughout our facilities, with more on order.
  • Optional use of Nitrile gloves in all production areas but continue to be made available to all employees.
  • Distributed individual forehead thermometers to all employees. Employees are required to self-monitor their temperatures on a daily basis prior to reporting to work. Employees with temperatures of 100°F or higher are required to stay home, contact the Valid COVID-19 Health Hotline and the Attendance Hotline.
  • Installed face and body screening terminals at entrances of our Illinois, Indiana and New Jersey locations that employees and visitors must enter through when entering any facility. These terminals will scan faces to ensure a face covering is on and measure body temperatures to ensure all employees entering the building have a temperature of 99.9 degrees F or less.
  • Distributed reusable face masks to all employees and have disposable face masks on site for visitors.
  • Implemented social distancing in production areas through separation of production employees, where possible.
  • Implemented social distancing in common areas by spacing seating in lunchroom.
  • Implemented additional safeguards in common areas by changing / assigning staggered break and lunch times to employees.
  • Provided employees stylus pens to use on time clocks to reduce a common touch point of many employees.
  • Implemented Visitor / Vendor registration process that includes medical and travel questions, advance notice of visit, and multiple levels of approval. Visitors and Vendors are required to wear face masks and take temperatures upon arrival to our facilities.
  • Limited on-site interviews for open positions to reduce foot traffic in our facilities.
  • Limited access and the number of employees in meetings, offices and conference rooms at our production facilities.
  • Limited number of employees in production areas – non-essential employees required to work from home to reduce individuals in the production facilities.
  • We have implemented a Temporary Personal Protection Equipment (PPE) Policy effective Wednesday, April 15th at all of our operating facilities until further notice. This policy requires all employees to use face masks, with exceptions for non-use during scheduled break or meal times, medical conditions and safety issues.

To protect the health and safety of all Valid employees, we continue to require all employees who have been exposed to confirmed or highly suspected cases of COVID-19 in their immediate household to self-quarantine in accordance with the guidelines recommended by the CDC and the World Health Organization. 


3.   Are you planning to integrate office employees currently working remotely back into the office?                                                      On June 29th, we released the Valid USA Return to Work Plan to our USA employees as our office-based workforce has been working from home since March. Following the guidelines outlined by the CDC, the WHO, and State Governments, the information presented in the Plan provides a safe, measured set of processes and procedures to follow to integrate our workforce back into the office environment on a limited basis.

  • At the end of July, our Lisle, IL and Fort Wayne, IN offices will open on a voluntary basis, with a density not to exceed 25% of the office population on any given day.
  • In the beginning of August, our office capacity will be increased to 50% until further notice, assuming no changes to local protocols and/or infection rates in the States we operate.
  • Office employees returned on an alternating schedule (2 days in the office, 3 days of remote work).
  • In order to maintain a safe, secure environment for our employees, face masks are required in all USA facilities in addition to temperature checks prior to arrival each day. Our office layout has been adjusted as well to maintain a minimum of 6 feet of social distancing where possible.
  • Daily cleanings will continue to take place as well as weekly deep cleanings at each USA facility.
  • On November 20th, we decreased our capacity and required all non-essential employees to work from home to reduce individuals in the production facilities / offices. Non-essential employees are allowed to come into the office for business needs on their scheduled days.

4.   What logistics impacts are you seeing with shipments around the world at this time?                                                              International air freight capacity has been reduced significantly since the onset of COVID-19 but we are beginning to see some recovery as global conditions continue to improve overall. 


5.   Do you have any impact from your suppliers to produce materials?
Our procurement team has been actively engaged with our key suppliers to understand any impact. Given the global nature of our business, we have taken immediate steps to mitigate the impact on our supply chain. This includes the reduction of modules and inlays purchased from highly affected regions and execution of existing back-up plans. All orders are still anticipated to ship per usual. Potential business impacts or delays will be communicated by your Customer Service Manager or Sales Account Manager.
For new orders, please confirm lead times in advance with your Valid representative/s instead of assuming a normal schedule.


6.   Does Valid have formal documentation in place regarding business continuity?
Yes, we are acting in accordance with our Disaster Recovery, Pandemic Preparedness, and Business Continuity Plans. For specific details, please contact your Valid Customer Service Manager or Sales Account Manager. 


7.   Has Your Business Continuity Plan been previously tested? 
Valid conducts an annual test of the Business Continuity Plan.


8.  What are your visitor policies during the COVID-19 situation?

Valid has implemented new actions and policies in order for visitors to come to one of our facilities:

  • Effective July 6th, local (non-public transportation using) visitors / clients are now allowed entrance into our facilities following strict guidelines. 
    • Visitors must complete our Visitor Request Form at least 72 hours prior to their arrival.
    • Valid has created a COVID-19 Visitor Policy and COVID-19 Visitor Policy Acknowledgement Form to ensure visitors are aware of and understand the actions and measures Valid has in place.
    • The Visitor Request Form and COVID-19 Visitor Policy can be provided by your Valid Representative prior to your visit to a facility. Please reach out to them for more information.
    • When arriving to the facility, the receptionist will provide you the COVID-19 Visitor Acknowledgement Form to sign.
    • To enter a Valid facility, visitors will be required to wear a face covering and have their temperature scanned at the entrance by the installed face and body screening terminal.
  • Effective September 14th, domestic visitors / clients are allowed entry into our facilities on a case-by-case basis. Members from the Executive/Senior Management team will evaluate the individual requests.
  • Effective September 14th, international visitors / clients are allowed entry into our facilities on a case-by-case basis. Members from the Executive/Senior Management team will evaluate the visit based upon the U.S. government and home-based country regulations.

9.   How do you plan to continue to provide services to clients? How often will updates be provided?                                                  At this time, Valid representatives are able to provide normal services to our clients. We will continue to notify our clients on a monthly basis regarding the COVID-19 situation through our Corporate email address,  Any time we have an update or significant changes to our supply chain or facility production, we will notify all clients in a timely manner.